Terms & Conditions
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of www.lunarkisses.co.uk
(the "Site"). This Site is owned and operated by Lunar Kisses. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Lunar Kisses and the Site's
creators. This includes, but is not limited to images, text, logos, documents, downloadable files and
anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and
not to:
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Use of photos, videos or company links, promos or anything owned by Lunar Kisses.
If we believe you are using our Site illegally or in a manner that violates these Terms and
Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also
reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account,
including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and
truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
- Crystals;
- Jewellery;
- Ornaments;
- Sacred tools;
- Custom created items;
- Herbs;
- Candles;
- Homewares / Ornaments;
- Liquid Products; and
- Speciality Products.
We are under a legal duty to supply goods that match the description of the good(s) you order on
our Site.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you
access it. This includes all products listed as being out of stock. All information, descriptions, or
images that we provide about our goods are as accurate as possible. However, we are not legally
bound by such information, descriptions, or images as we cannot guarantee the accuracy of all
goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we
cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to
verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
- Credit Card;
- PayPal;
- Debit;
- Direct Debit; and
- via the website.
When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the
right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
methods:
- Standard Delivery 7-14 business days; or
- Tracked and Signed for 7-14 business days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not
include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are
responsible for paying any such duties or taxes. Please contact your local customs office for more
information before making a purchase. We are not responsible for the payment of any such duties or
taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to
cancel your contract to purchase goods from us within 14 days without giving notice. The
cancellation period:
- Will end 14 days from when you receive, or someone you nominate receives, the goods when
you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good
when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good
when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the
cancellation period. To cancel, contact us by email at denise@lunarkisses.co.uk or by post at 12
Mariner Close, Peterborough, PE4 7BY. You may use a copy of the Cancellation Form, found at
the end of these Terms and Conditions, but you are not required to do so.
The right to cancel does not apply to:
- Goods or services, other than the supply of water, gas, electricity, or district heating, where
the price depends upon fluctuations in the financial market that we cannot control and that
may occur during the cancellation period;
- Custom or personalised goods;
- Goods that will deteriorate or expire rapidly;
- Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery
of them can only take place after 30 days, and their value is dependent on fluctuations in the
market that we cannot control; and
- Newspapers, magazines, or periodicals, except for subscriptions to such publications.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return
the goods to us as soon as possible after informing us of your decision to cancel. You will be
responsible for the cost of returning the goods. We will not be responsible for any damage or loss to
the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments we received from you
under the contract, including the costs of delivery, except for any supplementary delivery charges
resulting from your choice of a delivery type other than the least expensive type of standard delivery
that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any
reduction in the value of the goods that was caused by handling other than what is necessary to
establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days
after we receive back from you any goods supplied or 14 days after you provide proof that you have
returned the goods. If no goods were supplied, then we will provide the reimbursement no later than
14 days after the day we were informed of your decision to cancel.
We will make the reimbursement using the same form of payment as you used for the initial
purchase unless you have expressly agreed otherwise. You will not incur any fees because of the
reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may
have.
Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Good is broken; or
- Refunds are case by case basis, refunds are subject to administration fees and certain
deductions.
Refunds do not apply to the following goods:
- Custom Commissioned Pieces;
- Personalised; and
- Herbs or natural products.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Please email denise@lunarkisses.co.uk.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer
protection legislation in your jurisdiction applies and cannot be excluded, these Terms and
Conditions will not limit your legal rights and remedies under that legislation. These Terms and
Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict
between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.
Limitation of Liability
Lunar Kisses and our directors, officers, agents, employees, subsidiaries, and affiliates will not be
liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from
your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Lunar Kisses
and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims,
losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or
your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Additional Terms
- Visits to the business address are not permitted;
- Crystal properties, claims or otherwise are for entertainments purposes only;
- We do not provide, condone or action any medical claims under any circumstance; and
- Refunds are issued within 28 days of the request.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal
and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance
with the law and to reflect any changes to the way we operate our Site and the way we expect users
to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
07749 582633
12 Mariner Close, Peterborough, PE4 7BY
You can also contact us through the feedback form available on our Site.
Effective Date: 1st day of January, 2022
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Cancellation Form
If you want to cancel your contract of sale with us you may use this form and email or post it back
to us at the address below.
Address: 12 Mariner Close, Peterborough, PE4 7BY
Email: denise@lunarkisses.co.uk
I hereby give notice that I cancel my contract of sale of the following goods or services:
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
Ordered on: ______________________________________
Received on: ______________________________________
Customer name: ______________________________________
Customer address:
____________________________________________________________________________
Signature (only required if you are returning a hardcopy of this form):
______________________________________
Date: ______________________________________​